Ozonetel Launches AI-Powered WhatsApp Solution for Call Centers
Hyderabad, India, 6th August, 2020: Ozonetel, India’s leading provider of on-demand cloud communication and Contact Center Solutions has launched a first-of-its-kind WhatsApp Solution for call centers. Using this solution, any business can enable an efficient, responsive WhatsApp channel for their customer support. The solution can automate replies, and manage simple queries with a multilingual WhatsApp bot, and smoothly handover complex conversations to live agents. It can potentially transform the customer experience with its approachable, efficient approach. Ozonetel’s comprehensive solution is equipped with advanced features that call centers require to efficiently manage their customer support. This includes skill routing, queue management, fallback, and fallback rules. These features will help in efficient routing and distribution of conversations amongst agents in various departments and ensure prompt customer support. Additionally, the solution tracks perf...